Designed for the busy manager or supervisor wanting to achieve their business goals by getting the best out of their staff. A full day training session that will help you achieve your goals through building a motivated and productive team.

* Leading team members by example
* Developing and communicating team objectives
* Giving feedback
* Monitor and appraise staff performance
* Implement policies and procedures and counsel team members

I commend the ABA and Lucie Pepeyan on the training sessions for booksellers. Despite (or maybe because of) having been in business for over forty years, I gained much from Lucie's Lead and Manage training course—not least being that there are new initiatives and energising attitudes to learn from younger booksellers.
Kay Craddock AM
Kay Craddock Antiquarian Booksellers